Returns and Reprints Policy

This page explains in plain words what happens if you want to return a product, or if a part is faulty or does not match your order. The binding rules are in our Terms of Service (sections B4, B5, C1 and C2); if anything here differs, the Terms of Service prevail. The Italian version is the legally binding text.

At a glance

Returning a shop product (consumers)

If you are a consumer, you can withdraw from a shop purchase within 14 days of receiving it, without giving a reason.

• Tell us: send a clear statement by email to imeca3d@gmail.com. You may use our model withdrawal form – download the fillable PDF – but you do not have to.

• Send it back: within 14 days of telling us. We send you the return address. You pay the direct cost of returning the goods.

• Refund: we refund everything you paid, including standard delivery costs, within 14 days of receiving your withdrawal, using the same payment method. We may wait until we receive the goods, or proof that you sent them.

• Condition: you may handle the product as you would in a shop to check it. If it has been used beyond that, we may deduct an amount for the loss in value.

This right applies to consumers only, and not to products made to your specifications or personalised for you.

Faulty parts or parts that do not match your order

To help us solve problems quickly, please report visible defects or transport damage within 7 days of delivery, by email to imeca3d@gmail.com with your order number and photos. This does not limit your legal rights:

• Consumers have a 2-year legal guarantee of conformity from delivery. Tell us within 2 months of discovering the problem.

• Business customers: defects must be reported within 8 days of discovery, and claims expire one year after delivery.

What we do: we check your photos and, if needed, ask for the part back. If the product is faulty or does not match what was agreed, we reprint or replace it at no cost to you, including shipping. Where that is not possible, we reduce the price or refund you. You do not pay to send back a faulty product.

Reprints for custom 3D printed parts

A part printed from your files is reprinted, or refunded, if it does not match the agreed file and specifications, for example:

• the wrong material or colour;

• dimensions outside the normal accuracy of the process, or outside the tolerances stated in your quotation;

• print defects such as layers separating, missing features or a broken part on arrival.

Not defects: visible layer lines, small marks where supports were removed and slight colour variations are normal for 3D printing. Problems that come from the design itself – for example a wall that is too thin in your file, or a part used outside its material's limits – are not covered. We are happy to suggest design changes and quote a new print.

Design and engineering services

Your quotation defines the deliverables and the number of revision rounds (two, unless the quotation says otherwise). Changes beyond the agreed scope are quoted separately before any work is done.

A consumer may withdraw from a service contract within 14 days of accepting the quotation. If work has started at your request, you pay for the work done up to that point. Once the service has been fully performed at your express request, the right of withdrawal no longer applies.

Before you send anything back

Please contact us first at imeca3d@gmail.com or on WhatsApp at +39 331 464 9822. We reply with the return address and the next steps, so your parcel is handled quickly.