Shipping Policy

This page explains in plain words how we ship physical parts: shop products, custom 3D printed parts and prototypes. The binding rules are in our Terms of Service (sections A6 and B3); if anything here differs, the Terms of Service prevail. The Italian version is the legally binding text.

Where we ship

• Italy and all EU countries – our standard shipping area.

• Outside the EU (for example Switzerland, the United Kingdom or Norway, and other countries) – on request. Ask us for a quote before ordering. Customs duties, import taxes and clearance fees are charged by the destination country and are paid by the recipient.

• Design work and digital files (CAD models, drawings, renders) are sent by email or download link, anywhere in the world, with no shipping costs.

When your order ships

• Parts are shipped only after full payment and, for custom work, after you have approved the file and the specifications.

• Custom 3D printed parts: most orders ship within 3–5 business days. Larger or more complex orders take longer; your quotation states the expected date.

• Shop products: the estimated delivery time is shown at checkout.

• Consumers: unless we agree a different date, goods are delivered within 30 days of the order. If there is a delay we tell you straight away, and you may set a further reasonable deadline and, if it is not met, cancel the order for a full refund.

Shipping costs

Shipping costs are always shown before you pay: at checkout for shop products, or in your quotation for custom work. They are charged separately from the price of the parts.

Courier, tracking and packaging

We ship with a tracked courier service, chosen for each destination. When your parcel leaves, you receive the tracking details by email. Every order is packed to protect the parts during transport.

Please check that your delivery address is complete. If a parcel comes back to us because the address was incomplete or it was not collected, we will contact you to arrange a new delivery; the extra shipping cost may be charged.

Damaged or lost parcels

• Check the package on delivery. If it is visibly damaged, note it with the courier when you receive it.

• Tell us within 7 days of delivery by email to imeca3d@gmail.com, with your order number and photos of the package and the parts.

• Consumers: we are responsible for the parcel until it is delivered to you. If it is lost or arrives damaged, we reprint or replace the parts, or refund you.

• Business customers: the risk passes to you when the parcel is handed to the courier. We still help you with the claim against the courier.

For faulty parts or returns, see our Returns and Reprints Policy.

Questions

Email imeca3d@gmail.com or message us on WhatsApp at +39 331 464 9822.